{"id":558,"date":"2024-05-31T11:01:06","date_gmt":"2024-05-31T11:01:06","guid":{"rendered":"https:\/\/disputeresolutionyearbook.traverssmith.com\/?page_id=558"},"modified":"2025-06-03T14:17:49","modified_gmt":"2025-06-03T14:17:49","slug":"a-qa-with-heather","status":"publish","type":"page","link":"https:\/\/disputeresolutionyearbook.traverssmith.com\/yearbook-2025\/a-qa-with-heather\/","title":{"rendered":"A Q&amp;A with Heather Gagen"},"content":{"rendered":"\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"standfirst\">Our Head of Dispute Resolution,&nbsp; Heather Gagen, reflects on a year of dynamic strategies, bold approaches, and standout successes, in the face of a challenging and evolving macro-economic climate. As Head of Department, she shares what sets our team apart in a fast-evolving disputes landscape, from our collaborative, cross-sector approach to our creative and agile thinking, and pioneering use of AI and other technology across the full spectrum of contentious work. She provides insight into the trends shaping dispute resolution and investigations and highlights why our team is uniquely positioned to help clients in times of crisis today &#8211; and tomorrow.<\/p>\n\n\n\n<p class=\"standfirst\">To all our clients, colleagues, and trusted peers, both UK and international, we hope you enjoy everything there is to read and reflect upon in this year&#8217;s Dispute Resolution Yearbook. Thank you!<\/p>\n\n\n\n<div style=\"padding:52.73% 0 0 0;position:relative;\"><iframe src=\"https:\/\/player.vimeo.com\/video\/1089036066?h=00156848fa&amp;badge=0&amp;autopause=0&amp;player_id=0&amp;app_id=58479\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media\" style=\"position:absolute;top:0;left:0;width:100%; height: 100%;\" title=\"DR Yearbook 2025\"><\/iframe><\/div><script src=\"https:\/\/player.vimeo.com\/api\/player.js\"><\/script>\n\n\n\n<div style=\"height:4rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns animated fadeInUp is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column has-accent-3-background-color has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;flex-basis:15%\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained wp-container-1 is-position-sticky\">\n<figure class=\"wp-block-image aligncenter size-full is-resized\" style=\"margin-top:var(--wp--preset--spacing--10);margin-right:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--10);margin-left:var(--wp--preset--spacing--20)\"><img loading=\"lazy\" decoding=\"async\" width=\"167\" height=\"125\" src=\"https:\/\/disputeresolutionyearbook.traverssmith.com\/yearbook-2025\/wp-content\/uploads\/2025\/04\/Quote-White_Prussian-blue-quote-marks-edited.webp\" alt=\"\" class=\"wp-image-2999\" style=\"width:100px\"\/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-base-2-color has-contrast-2-background-color has-text-color has-background has-link-color has-medium-font-size wp-elements-8a0b104a053bb0059a82251fb18f8a58 is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--20);padding-right:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--20);flex-basis:85%\">\n<p style=\"font-size:clamp(14.642px, 0.915rem + ((1vw - 3.2px) * 0.575), 22px);line-height:1.25\">Our offering is deliberately different. We operate from one unsiloed team, meaning that all of our lawyers from partners down are able to undertake any complex contentious mandate for our clients.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-align-right has-small-font-size\"><strong><strong>Heather Gagen<\/strong><\/strong><\/p>\n\n\n\n<p class=\"has-text-align-right has-small-font-size\">Head of Dispute Resolution | Co-Head of ESG &amp; Impact<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Key contacts and authors<\/h3>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><a class=\"bioCard is-layout-constrained animated fadeInUp\" 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1rem\">\n            <img decoding=\"async\" class=\"NBicon\" src=\"https:\/\/disputeresolutionyearbook.traverssmith.com\/yearbook-2025\/wp-content\/uploads\/icons\/right-icon-Black.svg\">\n        <\/div>\n        \n    <\/div>\n\n<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Our Head of Dispute Resolution,&nbsp; Heather Gagen, reflects on a year of dynamic strategies, bold approaches, and standout successes, in the face of a challenging and evolving macro-economic climate. As Head of Department, she shares what sets our team apart in a fast-evolving disputes landscape, from our collaborative, cross-sector approach to our creative and agile [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"wp-custom-template-dr-yearbook-24-content-prussian-banner","meta":{"footnotes":""},"folder":[],"class_list":["post-558","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>A Q&amp;A with Heather Gagen - Dispute Resolution Yearbook<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/disputeresolutionyearbook.traverssmith.com\/yearbook-2025\/a-qa-with-heather\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Dispute Resolution Yearbook 2025\" \/>\n<meta property=\"og:description\" content=\"Our Head of Dispute Resolution,&nbsp; Heather Gagen, reflects on a year of dynamic strategies, bold approaches, and standout successes, in the face of a challenging and evolving macro-economic climate. 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